Ben Selleslagh
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Ben Selleslagh

How to enable personalized dialogues with customers and employees (using GenAI)

Despite advancements in chatbot technology, there remains a surge in customer calls, revealing a challenge in multi-channel consistency. Customers often find themselves repeating information as they shift from one communication channel to another, leading to frustration and a disjointed experience.

In collaboration with Google Cloud, we’ve developed a solution using the Gen AI platform. This platform, utilizes a blend of private and public, structured and unstructured data, all while adhering to national and regulatory guidelines. In this seminar, dive into the fundamental components of our platform and discover how to leverage Google AI products to achieve seamless and personalized interactions with both customers and employees.